Frequently Asked Questions
Everything you need to know
Discover quick answers about our jewellery, gifting pieces, care, and shopping experience.
What is German silver?
German silver is a silver-tone alloy used for elegant gifting and décor pieces.
Will German silver tarnish?
No, it doesn't tarnish over time with moisture and regular exposure.
How do I care for it?
- Wipe gently with a soft, dry cloth after use.
- Avoid abrasive scrubbers, harsh chemicals, and strong detergents.
- Do not soak or leave in water for long periods.
- Store in a clean, dry place to preserve the gloss finish.
- Use a silver-safe polishing cloth occasionally to maintain shine.
What is JNJ’s return policy?
Refund Conditions: We offer a refund on German Silver items strictly only if the item is received in a damaged condition. Change-of-mind returns or exchanges are not applicable for this collection.
Customer Support: If your item has arrived damaged, please contact our Customer Delight team immediately at 9599912299 (available between 9 AM–10 PM, 7 days a week) to initiate your claim.
DISCLAIMER- RECORD THE VIDEO ON UNBOXING THE PRODUCT.