30-day money back policy*
Once the product is returned under our 30-day money back policy (* not applicable on solitaires above INR 3 lakh and coins) 100% refund will be credited to your BANK ACCOUNT.
- Voucher/Gift card - Based on the terms and conditions of the voucher/gift card (for e.g. one-time use vouchers, discount vouchers are not applicable for refund), the amount will be refunded back to the same voucher/gift card.
Will I have to pay for shipping the product back to you under the 30-day money back policy?
We offer FREE return shipping across India for all products within the 30-day money back policy.
How do I return the product to JNJ within 30 days?
- Select the item in your order that you want to return.
- Ready your jewellery in the original packing material along with the certificate.
- If the product value is less than Rs. 35,000, then please hand over the product to the person coming for pickup
- If the product value is Rs. 35,000 or above and a BlueStone employee is picking the product, then please hand over the product to the person coming for pickup
- If the product value is Rs. 35,000 or above and if the return pickup has been arranged via one of our 3rd party logistics partners; first you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. We will arrange for the pickup once you have received the tamper-proof packet. On the date when the pickup is scheduled, please hand over the packet with the product to the person.
- Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup)
- Once we receive the product at our warehouse, your refund will be processed to your BlueStone account in 2-3 working days after a quality check.
Lifetime Exchange & Buy-Back Policy:
We offer Lifetime Exchange & Buy Back on all purchases* made from JNJ within India. You may avail Lifetime Exchange & Buy Back by presenting your purchase at a store or raising a request online. The exchange/buy back value will be calculated as per the current market value on the day the exchange request is raised. ₹ 500 processing charges for shipping and handling, along with any applicable deductions as mentioned below, will be applicable if the LTE/LBB is initiated online. If the product is handover at the store; ₹ 500/- processing charges will not be applicable.
If you received a discount or any gift while making your purchase, we will deduct the equivalent value, as applicable. You can also choose to return the gift received.
| CATEGORY | EXCHANGE VALUE | BUYBACK VALUE |
|---|---|---|
| Diamond & Gemstone Jewellery |
100% of gold/platinum value at current market rate 100% of diamond/gemstone value at current market rate |
100% of gold/platinum value at current market rate 90% of diamond/gemstone value at current market rate |
| Coins | 100% of gold/silver value at current market rate | 100% of gold/silver value at current market rate |
Free Shipping: ( ONLY IN INDIA )
We provide free delivery/shipping on all items within India.
Transit Insurance:
All goods will be fully insured by JNJ until they reach you, so your purchase is 100% safe.
Customer Delight:
Need help? Think we could have done something better?
We are listening and happy to do what we can to improve. Please let us know.
We can be reached at jewelsnjawaharat.com or at 9599912299 between 9 am-10 pm, 7 days a week.