30-day money back policy*
Once the product is returned under our 30-day money back policy (* not applicable on solitaires above INR 3 lakh and coins) 100% refund will be credited to your BANK ACCOUNT.
- Voucher/Gift card - Based on the terms and conditions of the voucher/gift card (for e.g. one-time use vouchers, discount vouchers are not applicable for refund), the amount will be refunded back to the same voucher/gift card.
How do I return the product to JNJ within 30 days?
- Select the item in your order that you want to return.
- Ready your jewellery in the original packing material along with the certificate.
- If the product value is less than Rs. 35,000, then please hand over the product to the person coming for pickup
- If the product value is Rs. 35,000 or above and a BlueStone employee is picking the product, then please hand over the product to the person coming for pickup
- If the product value is Rs. 35,000 or above and if the return pickup has been arranged via one of our 3rd party logistics partners; first you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. We will arrange for the pickup once you have received the tamper-proof packet. On the date when the pickup is scheduled, please hand over the packet with the product to the person.
- Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup)
- Once we receive the product at our warehouse, your refund will be processed to your BlueStone account in 2-3 working days after a quality check.
Lifetime Exchange & Buy-Back Policy:
CATEGORY | EXCHANGE VALUE | BUYBACK VALUE |
---|---|---|
Diamond & Gemstone Jewellery |
100% of gold/platinum value at current market rate 100% of diamond/gemstone value at current market rate |
100% of gold/platinum value at current market rate 90% of diamond/gemstone value at current market rate |
Coins | 100% of gold/silver value at current market rate | 100% of gold/silver value at current market rate |
Customer Delight: